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| Returns | Not accepted |
|---|---|
| Exchanges | Not accepted |
| Damaged or wrong item | Replaced free — report within 48 hours of delivery with an unboxing video |
| Order cancellation | Free any time before the order is marked Shipped |
| Refunds | Only where we cancel the order, or the piece is out of stock, or you were charged twice |
Every piece is made, checked and photographed by hand before it ships. We would rather be straight with you before you pay than hide this in the small print.
Once an order is delivered it cannot be returned or exchanged. This includes, but is not limited to:
Please read the description and check the photographs carefully before you order. If anything at all is unclear — size, length, weight, stone or shade — message us before paying and we will answer honestly, even if the answer costs us the sale.
Two situations are always our responsibility, and we fix them at our own cost:
In both cases we send a free replacement. You do not pay shipping, and you do not pay again for the piece.
It is the only way we can tell transit damage from damage after delivery, and it is what the courier asks us for when we raise a claim. Without a continuous unboxing video a claim cannot be verified, and we are not able to accept it. Photographs alone are not enough. We know this feels strict — it is the one rule that lets us keep replacements free for everyone else.
The 48 hours are counted from the delivery time recorded by the courier, not from when you opened the parcel. You can see that timestamp on your tracking page, so there is nothing to argue about either way.
If you are travelling or the parcel was received by someone else, tell us as soon as you know — write to us within the window even if you cannot record the video immediately, and we will note it against your order.
Anything customised, personalised, engraved or made to your measurement cannot be returned, exchanged or replaced, because it cannot be sold to anyone else. The only exception is damage in transit, claimed with an unboxing video exactly as above. We confirm every detail of a custom order in writing before starting work — please check that message carefully.
You can cancel free of charge any time before your order is marked Shipped — just write to us with your order number. You get a full refund of everything you paid, including shipping.
Once the parcel has been handed to the courier it cannot be cancelled, and because returns are not accepted, it cannot be sent back either. Please cancel early if you have changed your mind.
Refunds are rare, but there are cases where the money is clearly yours:
Refunds go back to the same method you paid with — the same UPI ID, card or bank account. We start the refund within 7 business days of approving it; your bank may take a further 3–7 business days to show it.
For a Cash on Delivery order we refund by bank transfer and will ask you for the account number and IFSC. We never ask for your card number, PIN, CVV or an OTP — anyone who does is not us.
If a coupon was used, we refund the amount you actually paid, not the pre-discount value.
Nothing in this policy takes away the rights you have under Indian consumer law for goods that are defective, unsafe or not as described. This policy sets out how we handle those situations — it does not replace the law. If you believe we have got something wrong, write to us first and give us a fair chance to fix it at contact@houseofsharvi.com. We answer every message ourselves.
We would rather answer one more question than have you unsure about something. Write to us and a real person from our studio will reply.
Email contact@houseofsharvi.com · WhatsApp +910000000000