Refund & Returns

The short version

Return window	7 days from delivery
Refund processed within	7 business days of the returned piece reaching us
Order cancellation	Free, any time before dispatch
Damaged or wrong item	Report within 48 hours of delivery — replaced or refunded in full
Refunded to	The original payment method (bank transfer for Cash on Delivery orders)

Every piece is made and checked by hand before it leaves our studio. If something still is not right, tell us and we will make it right.

Returns

What can be returned

You may request a return within 7 days of receiving your order, provided the piece is:

• unworn and unused, with no scratches, marks or signs of wear;
• in its original packaging, with all tags, pouches and boxes intact;
• accompanied by the original invoice or the order number.

What cannot be returned

• Customised, personalised or engraved pieces, and anything made to order for you.
• Items marked Final Sale or bought using a clearance discount.
• Pieces damaged by misuse, accident, or by wearing them in water, perfume or while sleeping.
• Requests raised after the 7-day window has closed.

How to raise a return

1. Write to us at contact@houseofsharvi.com or message us on WhatsApp with your order number.
2. Attach clear photos of the piece and of the packaging.
3. We confirm the return and tell you how to send the piece back. Where a reverse pickup is available at your pincode we arrange it; otherwise you post it to us and we reimburse standard courier charges once the return is approved.
4. Pack the piece the way it reached you. Returns that arrive damaged because of loose packing cannot be accepted.

Refunds

Once the returned piece reaches our studio we inspect it, usually within 2 business days. After it is approved, the refund is initiated within 7 business days.

• Prepaid orders (UPI, card, netbanking) are refunded to the same account or card. Your bank may take a further 3–7 business days to show the money.
• Cash on Delivery orders are refunded by bank transfer. We will ask you for the account number and IFSC — we never ask for your card number, PIN, CVV or an OTP.
• Shipping charges already paid are refunded only when the return is because of our mistake — a damaged, defective or wrong item.
• If a coupon was used, the refund is of the amount actually paid, not the pre-discount value.

Exchanges

We are happy to exchange a piece for a different size or a different design of the same or higher value, within the same 7-day window and under the same conditions as a return. Any difference in price is either paid by you or refunded to you. One exchange per order.

Cancellations

You can cancel free of charge any time before your order is dispatched — just write to us with the order number. Once the parcel has left our studio it can no longer be cancelled; please use the return process instead.

We may also cancel an order ourselves if the piece is out of stock, if the price or listing had an obvious error, if the delivery address looks incomplete, or if we suspect fraud. In every such case you get a full refund, and we tell you why.

Damaged, defective or wrong item

Please check your parcel when it arrives. If the piece is damaged, faulty, or simply not what you ordered, tell us within 48 hours of delivery and send photos of the item and the outer packaging. We will replace it or refund you in full, including shipping, and we arrange the pickup at our cost. An unboxing video helps us settle courier claims quickly, so do record one if you can.

Still have a question?

We would rather answer one more question than have you unsure about something. Write to us and a real person from our studio will reply.

Email contact@houseofsharvi.com  ·  WhatsApp +910000000000

Go to the contact page →